Customer Helpdesk Assistant

The Customer Helpdesk Assistant ensures that all customer inquiries are promptly addressed by phone and all support calls are escalated to the appropriate member/s of the team..

Key Responsibilities

  • Receive inbound calls and respond to calls as appropriate
  • Provide first level support to customers by handling customer inquiries by phone
  • Ensure that all support calls are logged and escalated promptly, following agreed escalation procedures
  • Address basic technical support questions
  • Ensure that the company’s support process is followed
  • Understand MISNet products and services to be able to provide service excellence when dealing with inquiries
  • Perform administrative duties, reports and special projects as needed

Hiring Criteria

  • College graduate in Information Technology, Communications or Business
  • 1 to 3 years of experience in a call center as Technical Helpdesk handling an inbound account
  • Excellent written and verbal English communication skills and telephone manners
  • Analytical and excellent problem solving skills
  • Accuracy, Attention to details and strong organizational skills

We are always on the lookout for talented people and you are welcome to send your resume to hrd@misnet.com.ph.

About MISNet

MISNet combines its industry experience, technology expertise, and practical understanding of real-world business realities to deliver end-to-end solutions and services to customers: from providing the IT-based application that corresponds to the business challenges, its implementation, operation, training, to 24/7 support.